Code of Conduct & Refund Policy


This Code of Conduct provides the basis of Paraguard Training and Safety’s underlying principles and ethical values in maintaining standards of good practice the in the provision of marketing, operation, financing, administration and delivery of training services.
It is a fundamental principle of Paraguard Training and Safety operations that all business dealings and interactions are conducted legally, ethically, with honesty and integrity.

Why do we have a Code of Conduct?
A code of conduct sets standards and provides information to assist in the understanding of the ethical values and behaviour that apply in daily business activities. Adherence to these standards is fundamental to building a partnership of trust between Paraguard Training and Safety, industry, clients, students and the community.

It is also a requirement that all of our clients/students to read the Code of Conduct. This document is available via our web site Students/ clients who do not have access to a computer will be issued a printed copy of this document upon request. Paraguard Training and Safety will also make available a copy of the Code of Conduct to its corporate clients and distribution of this document will be the responsibility of the corporation’s representative or alternatively they can direct their staff towards the website.


For the purpose of this document:

  • “Paraguard Training and Safety” refers to the incorporated body Paraguard Training and Safety Pty Ltd.
  • “Participant” or “student” refers to any person receiving training or the delivery of other services from Paraguard Training and Safety.
  • “Client” refers to any organisation receiving training or the delivery of other services from Paraguard Training and Safety.
  • “Training program” or “course” refers to nationally accredited training or training activities provided by Paraguard Training and Safety in accordance with the performance criteria as stipulated in a Unit of Competency from a relevant Training Package program.
  • “RTO” refers to a Registered Training Organisation that Paraguard Training and Safety may have a business association with via training partnerships to provide courses within the RTO’s scope of training registration. Paraguard Training and Safety will deliver the training, assessments and administration and the RTO will issue the certificates. Paraguard Training and Safety have a training partnership with SafeLift Consultancy (RTO 6668)

Ethical Behaviours

Paraguard Training and Safety seeks to create a harmonious relationship with its students, clients and local communities. Therefore all representatives of Paraguard Training and Safety are to ensure that at all times they respect the values and beliefs of the environment in which they work. We require that all personnel behave in a manner that is considered professional ethical and law abiding.
Ethics are the set of principles by which our actions are judged and extend beyond obeying the law, or adhering to rules and regulations; it also includes the following considerations.

  • Is the action to be undertaken consistent with personal standards of right or wrong?
  • Is the action going to be considered by others as being ethical and morally correct?
  • Will the action place you and/or others in a compromising position or endanger the safety of others?

Enrolment and Induction

Paraguard Training and Safety will provide sufficient and accurate information to students and clients that set out the detail of total costs / fees to students and course objectives, assessment procedures and competency standards and outcomes to be achieved by students. Students will either receive or be directed to the following documentation or forms when requesting registration.

  • Enrolment forms (must be completed by all students attending any Paraguard Training and Safety courses)
  • Code of Conduct
  • Any applicable pre-reading material
  • Payment instructions

Paraguard Training and Safety will notify students/clients upon successful course registration of:

  • Course location
  • Course start and finish times
  • Paraguard Training and Safety Contact Details

Support Services

Paraguard Training and Safety will provide appropriate support services in terms of learning materials, personal counselling and mentoring for enrolled students prior to and during the delivery of the relevant course.

Upon enrolment to a Paraguard Training and Safety course students will be provided with the program instructor who can be contacted during normal working hours prior to the course start date. Support will also be available via email and telephone.

Fees and Charges

Paraguard Training and Safety ensures that the financial relationships between a client, student and our company are properly recorded at our office. The conditions for payment of course fees, where these are payable, are as follows:

  • A place on a course or program booking will only be reserved on receipt of full payment, unless prior arrangements have been made, or upon receipt of a purchase order number.
  • Clients / Students, will be notified of all costs associated with the course, these may include:
    • Course Fee’s (including textbooks, workbooks and or other written material)
    • Instructor travel (corporate clients only)
    • Instructor accommodation (corporate clients only)
    • Instructor meals (corporate clients only)
  • Fees are payable in full irrespective of course outcome.
  • All course fees by the client / student must be paid in full before a Certificate of Qualification or Statement of Attainment can be issued.
  • A fee of $20.00 will apply to the reprinting of certificates.

Refund Policy

Couse fees will not be refundable if a student:

  • Fails to complete a (100%) of course following commencement of classroom sessions.
  • Fails to attend the booked course.
  • Fails to withdraw from a booked course at least:
  • Two (2) days prior to the commencement of a short course:
    • Provide Basic Emergency Life Support
    • Apply First Aid
    • Follow Safe Manual Handling Practices
    • Apply Advanced Resuscitation Techniques
  • Seven (7) days from the commencement of:
    • Provide First Aid in Remote Situations
    • Apply Advanced First Aid
    • Occupational First Aid

Transfers / Deferrals
Paraguard Training and Safety is unable to offer transfers or deferral unless it complies with the Refund Policy.
If given sufficient notice, Paraguard Training and Safety will make every attempt to transfer your booking to another date without penalty.

Extenuating Circumstances
Students who need to withdraw from a course due to extenuating circumstances must submit their reasons in writing and addressed to Paraguard Training and Safety for consideration of refund, transfers or deferrals.

Appeals and Complaints Mechanism

Paraguard Training and Safety welcomes feedback both positive and negative in its aim to continually improve its services and products. Therefore feedback will be received in an open and positive manner. Every effort will be made to encourage students and clients express any concerns or issues that they may have, and have them managed promptly and professionally in a confidential and sympathetic manner.
In the event that a student or client encounters an issue with the trainer or any another member of the program, we urge he/she to speak to the person directly. If the issue cannot be resolved through discussion, a written complaint should be submitted to Paraguard Training and Safety or its associate RTO.

  • The student will receive a copy of the RTOs complaints procedure.
  • Any grievance will not deprive the student of his or her rights as a student.

Disciplinary Procedures

Paraguard Training and Safety reserve the right to request a student leave the course should the student’s participation in the course be markedly less than what is expected. Other reasons for dismissal from a course include, but are not limited to:

  • Repeated lateness or absences
  • Disruptive behaviour
  • Failure to complete class assignments and requirements

In such instances a student will be given one (1) warning and an opportunity to remedy their behaviour before any action of dismissal. If a student wishes to appeal the decision of dismissal, he / she may do so in writing to the program instructor/assessor. The program instructor / assessor, the RTO management and the student / client representative (if appropriate) will review the circumstances concerning the dismissal from course and remediation will progress from there, with the final decision resting with the RTO management in consultation with the Training Accreditation Council if necessary.

Marketing of Training and Assessment Services

Paraguard Training and Safety will market their educational and training products ethically, with integrity and accuracy.
Paraguard Training and Safety make the following commitments:

  • Written permission will be gained before information about an organisation or student can be used in marketing materials.
  • Paraguard Training and Safety will accurately represent training products and services to existing and prospective future clients.
  • Paraguard Training and Safety will ensure clients are provided with full details and any conditions in any contractual arrangements.
  • Paraguard Training and Safety will only advertise those AQF courses and qualifications that are within the RTO’s registered scope of training and where Paraguard Training and Safety has an agreement with the RTO to deliver.
  • Advertisement referring to the RTO’s status will clearly identify the products and services covered by the scope of registration.
  • The names of training packages, qualifications or accredited courses in advertising material will be consistent with the names and/or titles recognised by the Training Accreditation Council
  • Marketing or promotional literature and general media advertising willnot:
    • Encourage unrealistic expectations regarding the level of qualification attainable and the facilities and equipment provided.
    • Make claim or statements to approval of recognition that is inaccurate and / or misleading.
    • False comparisons of courses with those provided by competitors.
    • Make misleading or false statements about the prospects of employment following completion of the course.
    • Make misleading statements concerning the qualifications or experience of staff.

Privacy Confidentiality

All information about students and clients will be maintained under strict confidentiality by Paraguard Training and Safety and its associated RTO.
As a general principle, information will only be used or disclosed for its original purpose (course administration, delivery, assessment, and notification of training products and services provide), or where the appropriate level of consent has been provided for its use and / or disclosure for another purpose.
Personal information will not be shared, sold or given to any third parties without consent, unless required or authorised under the exemptions set out in the Privacy Amendment (Private Sector) Act 2000.

Mutual Recognition of Skills and Training

Paraguard Training and Safety and its associate RTO (SAFELIFT CONSULTANCY) will recognise AQF qualifications and/or ‘Statements of Attainment’ issued by any other RTO.  Individual students seeking mutual recognition of training must provide a copy of a current certificate prior to the commencement of course.
Individuals interested in recognition of skills and training relevant to the course being undertaken should contact Paraguard Training and Safety to discuss this option

Access and Equality Policy

Consistent with the National Training Authority goal of improving the knowledge, skills and quality of life for all training participants and having regard to the particular needs of target groups, Paraguard Training and Safety and its associate RTO are committed to the principles of access and equity in vocational education and training and in compliance with the Australian Quality Training Framework (AQTF) standards and is responsible for setting in place quality assurance processes to ensure that the access and equity rights of students and clients addresses equity principles and provides timely and appropriate information, advice and support services to assist students to identify and achieve their desired outcomes.
In keeping with this responsibility Paraguard Training and Safety strive to ensure that programs and services are relevant, accessible, fair and inclusive by:

  • promoting the organisation’s programs and services in a manner that includes and reflects the diverse client population;
  • increasing the skills base of targeted unemployed (as appropriate) to improve employability;
  • providing an effective range of vocational preparation programs;
  • ensuring that groups traditionally under-represented in vocational education and employment have the opportunity to participate and achieve the same outcomes as other members of the community;
  • implementing fair educational program and geographic resource allocation practices, to maximise the participation of target groups;
  • providing culturally inclusive literacy and numeracy training that meets individual, community and industry needs; and
  • undertaking to eliminate policies, practices, structures, assumptions and behaviours which may contribute to the disadvantages experienced by under-represented groups both in employment and in education.

Management fosters the implementation of access and equality best practice by ensuring that:

  • equal opportunity policies are in place, widely dispersed and understood;
  • barriers to access and participation are identified and strategies developed to overcome them;
  • key staff have identified responsibility and expertise in equal opportunity matters;
  • the equity profile of the potential client base is defined;
  • all the organisation’s policies and procedures are non-discriminatory and inclusive;
  • all staff are provided with information and training about access and equity issues and the organisation’s complaint resolution processes;
  • all students are provided with information about access and equity issues and the organisation’s complaint resolution processes;
  • all components of the education process are evaluated to ensure that they are inclusive and value training participants from diverse backgrounds
  • staff are aware of progress in the participation and outcomes for equity target groups and action plans are developed to meet any deficiencies.

Occupational Health and Safety

Paraguard Training and Safety and its associate RTO place the safety of its staff, students and any other party under its duty of care in accordance with the WHS legislation, paramount in its approach to skills development and skills recognition activities.
This is achieved by:

  • undertaking a commitment that safety will not be compromised;
  • undertaking all care to preserve life and limb, prevent damage to property, equipment and the environment, during any activity whether recreational or commercial;
  • ensuring all staff, students and participants are fully aware of their duty of care to prevent damage / injuries to property, equipment the environment, themselves and others;
  • recording and reporting any unsafe practice or near miss to the relevant authority as soon as practically possible and implementing a corrective action; and
  • ongoing monitoring and assessment of safety aspects by supervisors and staff of work undertaken during skills development and skills recognition, prior to, during and after activities.

Literacy and Numeracy

Students needing language, literacy and numeracy (LLN) support should bring this to the attention of Paraguard Training and Safety staff via their application documentation. The abilities and levels will be assessed by Paraguard Training and Safety. In most cases support can be provided where low levels of support are needed. The assessment of LLN support required will include consideration of following:

  • Potential problems.
  • Aspects of the course which require a solid foundation in literacy and numeracy skills in a real situation (e.g. writing report, identifying labels).
  • How the assessment is conducted and can possibly be amended.
  • What additional resources will be required (if any)